Refund policy

 

Our Promise: Your Happiness & Results

At Beauty Sleep Club, we’re dedicated to helping you look and feel your best. We truly believe in our products, and we want you to love them as much as we do. Our return policy is designed to be simple, fair, and focused on your happiness.

You have a 30-day period after receiving your order to reach out to us for any returns or concerns.

To get started, simply connect with our friendly team with your order number and the email address you used for the purchase. We're here to help! You can reach us through any of these channels:

 

Standard Returns (Unused Products)

If you’ve had a change of heart or ordered something by mistake, we’re happy to help.

  • Eligibility: For a standard return, we just ask that the item is in its original, unused condition, with any tags and packaging intact.
  • Process:
    1. Reach out to us to start the process.
    2. Once we've confirmed the return, you can send the item to our return address. For these returns, the cost of shipping is handled by the customer.
    3. As soon as we receive and check the item, we’ll process a full refund to your original payment method.
  • Return Address:
    • Parcel Locker 10317 78595,
      Shop 9, 13 Guineas Creek Road,
      Elanora, QLD, 4221,
      Australia

 

Our 30-Day Money-Back Guarantee

We want you to feel confident trying Beauty Sleep.

That’s why we offer a 30-Day Money-Back Guarantee on your purchase.

We simply ask that you try Beauty Sleep nightly for 30 consecutive nights, as directed, to give your body a fair opportunity to adjust.

If after consistent use you’re not satisfied with your experience, you may be eligible for a refund under the options outlined below.

Eligibility

  • This guarantee applies for 30 days from the date your order is delivered

  • Products must be used as directed

  • Refund requests must be submitted within the 30-day window

How the Process Works

Step 1: Contact Us First

Before issuing any refund, we ask that you contact our customer support team.

Our first goal is always to help. In many cases, small adjustments or usage tips can significantly improve comfort and results. Our team is happy to provide personalized guidance to ensure you’ve given Beauty Sleep a fair trial.

If you’re still not satisfied after this step, you may choose one of the refund options below.

Choose Your Refund Option

Option A: Full Refund (Return Required)

  • Return any unused strips to us

  • Once received and approved, we’ll issue a 100% refund of the product price

  • Return shipping costs are the responsibility of the customer

Option B: Partial Refund (Keep the Product)

  • No return required

  • Receive a partial refund of the product price

  • This option is designed for customers who prefer to avoid the return process

Damaged, Incorrect, or Lost Items

We take great care in getting your order to you perfectly, but we know things can happen along the way.

  • Damaged or Incorrect Items: Please check your order when it arrives and let us know right away if anything is wrong. We will look into it immediately and, within 48 hours, ship you a brand-new replacement, completely free of charge.
  • Item Lost in Transit: If your order seems to be taking a scenic route and doesn't arrive, please contact us. We'll track it down, and if it's confirmed lost, we will send a free replacement on its way to you.

Other Details You Should Know

  • Exchanges: The simplest way to exchange an item is to follow the standard return process for the original item and place a new order for the product you’d like instead.

  • Non-Returnable Items: Gift cards and final sale items are not eligible for returns. For hygiene reasons, used personal care items can only be refunded under our "30-Night Guarantee."

  • For Our EU Friends: If your order is shipping to the European Union, you have a legal right to cancel or return your order within 14 days for any reason. The item must be in its original, unused condition.

  • Refund Timing: Once we approve a refund, it will be processed within 10 business days. It can sometimes take a little longer for your bank to show it in your account. If 15 business days have passed since we confirmed your refund, please get in touch with us at hello@beautysleepclub.com.